Policy
All Journey Mapping Co. products are digital tools with instant access. Because access is granted immediately upon payment, we do not offer refunds under any circumstances.
This applies to all products: the Journey Clarity Checklist, Journey Fix Templates, User Journey Mapping Canvas Pro, Journey Implementation Kit and Guided User Journey Audit Workbook.
Each product page describes exactly what the tool does, how it works and who it's for. If you're not sure whether a product is right for your situation, start with the free Journey Leak Finder at journeymapping.co/start — it will tell you which stage of your journey is leaking and point you toward the right tool.
If you have a question before purchasing, fill out the contact form and you'll hear back within one business day.
If you purchased and cannot access your product, fill out the contact form and include the email address you used to purchase. Access issues are resolved quickly — they are a technical problem, not a refund situation.